InstantHelp is an all-in-one solution for remote access and PC support over the internet allowing technicians to assist their clients with a simple and secure remote connection anywhere in the world. Upon the simple and secure connection, a technician can remotely resolve virtually any issue for the customer. InstantHelp establishes connections to any PC or server around the world in seconds with no software or hardware to install or configure. Remote control your customer’s PC as if you were sitting right in front of it. Remote support saves the technician and the customer valuable time and money. InstantHelp works behind and through corporate firewalls. Our remote platform includes unlimited software resolution utilities for value-added services and quicker time to remote resolution. Included with the Instant Help platform are the following utilities to perform:
Chat
File Transfer
File Recovery
PC Tune-UP & Cleaner
Virus Removal
Hard Drive Defrag
...we look to our partners to provide input on the next bundle of utilities!
For the Customer, Instant Help provides 100% control and security. The customer can view all activity during the support session and has the ability to CONNECT and DISCONNECT at any time. .
